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Gap UK Reviews

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Overall Rating

4.0
14 Reviews
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About Gap UK

gap.co.uk is a retail website that offers a wide range of products for women, men, boys, girls, and toddlers. The site provides a variety of services including online ordering, delivery options, and customer support. Customers can place orders online and choose from different delivery options. If customers need help, they can connect with the team via phone, chat, or email. The website also offers a returns service for customers who are not satisfied with their purchases. The site is user-friendly and provides detailed information about each product, making it easy for customers to make informed decisions. The website also offers a live chat feature for immediate assistance. Please note that this information is based on the most recent data available and may be subject to change. If you need more specific information, it's recommended to visit the website directly or contact their customer service for assistance.

Gap UK Coupon & Discount Codes

Extra 10% Off Your First Order with GapCard

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20% off full-price styles

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Extra 20% OFF Sale Styles

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Gap UK Customer Reviews (14)

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Joe Ellis
Joe Ellis
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Feb 15, 2023
Liam Hamilton
Liam Hamilton
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Feb 14, 2023
Louise Harrison
Louise Harrison
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Feb 14, 2023
Florian Hueber
Florian Hueber
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Feb 12, 2023
Nicole Pena
Nicole Pena
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Feb 12, 2023
Charlie Potts
Charlie Potts
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Feb 12, 2023
Rebecca Ruiz
Rebecca Ruiz
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Feb 11, 2023
David Gottschalk
David Gottschalk
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Feb 10, 2023
Glenda Tamayo
Glenda Tamayo
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Feb 10, 2023
Eric Faerber
Eric Faerber
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Feb 10, 2023

Gap UK Customer’s Q&A

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Gap UK FAQs

FAQ

What are some popular products on gap.co.uk?

Here are some popular items from Gap:

  • Ribbed Long Sleeve Stripe Turtleneck Top in Modal
  • Button-Front Cord Midi Skirt
  • Classic Plaid Girlfriend Blazer
  • ColdControl Faux-Fur Parka
  • Cone Denim High Rise Crop Straight Jeans
  • Hooded Faux-Fur Jacket
  • High Rise Wide-Leg Plaid Pants
  • Crazy Stripe Mockneck Pullover Sweater
  • Wool Car Coat
  • Smocked Neck Stripe Blouse in Poplin

These items are known for their affordable basics and chic pieces that can be dressed up or down. Gap is also known for its wide variety of women's dresses, activewear, and inclusive clothing ranges for petite and tall body types. Maternity wear is also available, focusing on comfort and essentials. The latest arrivals for women include iconic Gap logo t-shirts, cargo and chinos, linen essentials, denim shirts and jackets, soft cotton pyjamas, leggings, joggers, and zip-up hoodies. Please note that availability may vary.

FAQ

About gap.co.uk Prices and Cost?

gap.co.uk offers a wide range of products including women's, men's, maternity, baby, and kids clothing. The website often has sales with up to 50% off select styles. Prices are marked both online and in-store. They offer free next day delivery to over 450 locations. Payment options include Shop Now, Pay Later with Klarna pay in 3 / Pay in 30 payment options available for customers over 18 years old. They also offer a spread the cost option with a 24.9% Representative APR Variable for existing nextpay account holders. Credit is subject to status. Please note that all information is subject to change and it's recommended to check the website for the most up-to-date details.

FAQ

About gap.co.uk Payment Method?

On gap.co.uk, orders are accepted and a contract is formed between Next and the customer when the goods ordered are dispatched. Payment is taken at this point. An order may be cancelled by the customer until the goods are dispatched. After delivery, customers have the right to cancel their order within 14 days. Customers can use an eVoucher in full or part payment for goods purchased in Gap stores within the UK or online at www.gap.co.uk. To redeem the eVoucher in-store, customers can take a print out of the eVoucher into any Gap store or present the eVoucher email on their mobile phone.

FAQ

How do I cancel my order on gap.co.uk?

To cancel an order on gap.co.uk, follow these steps:

  1. Sign into your online account.
  2. Visit Order Details to view any eligible self-service options.
  3. Make updates within 45 minutes of placing your order.
  4. If unable to cancel the order, you can easily return your unwanted items.

Please note, if you cancel an item purchased with a promotion or special deal, you may not be eligible to receive that promotion or discount again. If the item won't be back in stock, the item will be cancelled. You won't be charged for the item or related taxes or shipping. You may see a temporary authorization on your credit card.

If the items ordered are on a delay, then you can cancel these online using the following steps:

  1. Log in to ‘My Account’ using your email address and password.
  2. Select the ‘Order Tracking’ option from the menu on the left-hand side. Here you can view any items on delay.
  3. Select the ‘Reserved Items’ option.
  4. Select the ‘Cancel’ button next to the item you wish to cancel.

Remember, orders cannot be changed or cancelled once they are placed. If you need further assistance, consider contacting Gap's customer service.

FAQ

gap.co.uk Return Policy?

Gap.co.uk has a Return Policy as well as a Shipping Policy.

For returns, customers have the right to cancel their order as long as they do so no later than 14 days after the day on which they receive the goods. Customers must inform Gap of their wish to cancel in writing either by letter, email or call within a period of 14 days beginning on the day after the day they receive their goods. They must take reasonable care of the goods and not use them. Goods should be returned in their original packaging, wherever possible, within 14 days of informing Gap of the wish to cancel. If goods are returned, Gap will not be responsible for any loss or damage to them during transit and it is recommended that customers use a recorded or secure delivery method. If goods are lost or damaged in transit, Gap may charge the customer, or not refund to them, amounts that are attributable to the loss or damage.

As for the shipping policy, delivery to stores is free. Customers will be advised of the earliest delivery date at the time of order. The next day delivery to store service applies to most orders placed before 11pm on any day. Delivery times cannot be guaranteed. It is available in most stores, excluding airport and Fabled stores and is subject to stock availability and demand.

FAQ

How do I return an item to Gap.co.uk?

To return an item to Gap.co.uk, follow these steps:

  • Locate a Gap store near you. In-store returns are faster. If you can’t or don’t want to take your return into a store, start your return online. You’ll need your order ID.
  • Print the free shipping label. Take a photo of your packing slip. Pack up your item with tags and paperwork, plus any other freebies it came with.
  • You can also return items for free by taking them into a Gap store.
  • Eligible items must be unwashed, unworn, and in their original condition. Defective items can be returned anytime.
  • Returns and exchanges must be made within 30 days of the delivery date.

Please note that this information is subject to change and it's always a good idea to check the latest return policy on the Gap.co.uk website.

FAQ

Can I make changes or cancel my Gap UK order?

Unfortunately, Gap UK is not able to change or cancel an order once it has been placed. However, if you no longer require the order, you can return it to us for a refund.
FAQ

How can I track my Gap UK order?

To keep an eye on your Gap UK order’s status, simply log in to your account using your email address or customer number and password. From there, you can select “My Orders” to track your shipment.
FAQ

Do I have to be present to sign for my delivery?

Yes, a signature is required when the order is delivered. Please note that the person accepting the parcel does not need to be the account holder.
FAQ

What are my delivery options?

You can expect your parcel to be delivered via Evri, through Gap UK’s partner Next. The delivery charge for standard delivery is £4.95 per order, regardless of the number of items.

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